Repair an awkward or hurtful comment https://linespark.ifix.xin/conversation-guides/repair-an-awkward-comment/ Own the specific words, correct the message and leave the other person free to respond in their own time. The specific comment or assumption you want to address What was wrong or unfair about it What you will do differently MY REVIEW / DRAFT CHECKLIST [ ] I named my own specific behavior [ ] The apology has no blame-shifting clause [ ] Any promised action is concrete and within my control [ ] I left room for space and no immediate forgiveness Read the draft for the word 'but.' If it cancels the acknowledgment that comes before it, separate the context or remove the sentence.